REPORTING TO: Head of Customer Experience
JOB PURPOSE: Reporting to the Head of Customer Experience, the role holder will be responsible for managing the day-to-day performance of the call centre ensuring that it is transformed into a single point of contact for all customers, and frontline customer experience escalations, that it has an efficient workforce and seam less state-of-the-art processes to ensure service, on-boarding and retention delivery standards are met and maintained in line with bank’s defined customer experience standards.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Wednesday 23rd November 2022 to the email address indicated below.
dfcu Bank is committed to give equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300391.
Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.
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